Advanced aesthetic medical practitioner / co-Founder
As part owner and founder of the clinic, Debbie is a dedicated and passionate aesthetic practitioner. Debbie gained her Dental Nursing qualification in Durham and has worked within the NHS for 4 years. She is thrilled to extend her expertise beyond traditional dentistry and into the realm of enhancing natural beauty. With a keen eye for detail and a commitment to excellence, she aims to provide tailored treatments that not only rejuvenates smiles but also elevate confidence. Join her on a journey to discover your best self, where every treatment is crafted with care and delivered with professionalism.
Aesthetic practitioner / co-founder
With a focus on providing natural-looking results and enhancing clients' confidence, Katie excels in her role as an aesthetic practitioner and co-founder. Her genuine care for each client's well-being is evident in every interaction. Throughout the years, Katie has obtained multiple beauty qualifications. With a passion for skincare, she then went on to gain her qualification in aesthetics. Katie carries out anti-wrinkle and dermal filler treatment as well as the ever growing interest in skin boosters, mesotherapy, and micro needling. Kate will help you with your journey to better skin health and watch your confidence grow.
Nurse practitioner/ prescriber
Claire is an advanced nurse practitioner with 15 years of nursing experience within the NHS and the private sector. Since qualifying Claire has furthered her knowledge and undertook advanced postgraduate nurse training at both Level 6 & 7. Claire has completed foundation and advanced training in aesthetic Anti wrinkle and dermal procedures. She has a great passion for aesthetics, evidenced based practice and only using safe premium products. So you know you’re in safe hands when you come to The Verde Clinic.
PAYMENT & DEPOSIT POLICY
50% of treatment cost is payable at the time of booking.
All booking fees paid to The Verde Clinic are non-refundable.All booking fees made for treatment that includes POM (prescription only medication) can be transferred to other services as long as its prior to prescription being ordered, otherwise, the booking fee is non-transferable to other services.
In the case of a client failing to attend a session already booked in for any reason (for example, illness, change of mind, pregnancy, relocation, or any other reason) NO refund will be released. Other than the unlikely event that a service is cancelled by The Verde Clinic, entitlement to reschedule the service to a later date can be made.
50% booking fee will be taken at the initial consultation to secure your date for the treatment.
The booking fee will be deducted off the total treatment cost.
The following payment methods are acceptable: Debit/Credit Card, Cash
Please note that if you ‘the customer’ fails to attend a booked review appointment, a charge of £70 will need to be paid before the re-scheduled review appointment is booked. (scheduled reviews are 2 weeks post treatment.)
CANCELATION POLICY
1. Clients must provide 24 hours’ notice to cancel or reschedule an appointment. Failure to give 24 hours’ notice will result in losing your booking fee. (This fee helps to cover the lost revenue and the time reserved for the client.)
2. Late cancellations/no shows: Clients who fail to provide the required notice period or do not show up for their appointment, will be subject to losing their booking fee and the rights to reschedule their appointment.
3.Policy communication- Clients will be verbally informed of our cancellation policy at the time of booking their appointment.
4. Rescheduling: Clients are encouraged to reschedule appointments in advance if needed, to avoid loss of deposits and to ensure availability.
5. Policy enforcement: The cancellation policy will be strictly enforced to endure fairness to both clients and the business.
COMPLAINTS PROCEDURE
1. **Complaints Procedure Overview**: We take complaints seriously and aim to resolve them promptly and fairly. Our complaints procedure ensures that all concerns raised by clients regarding aesthetic treatments are addressed with professionalism and empathy.
2.**Reporting a Complaint**: Clients are encouraged to report any concerns or complaints as soon as possible. This can be done in writing, or via email to the designated complaints officer or the clinic manager EMAIL:theverdeclinic@gmail.com
3. **Acknowledgment of Complaint**: Upon receiving a complaint, we will acknowledge it within 3-5 working days and provide an estimated timeline for resolving the issue.
4. **Investigation and Resolution**: The complaints officer or an appointed member of staff will conduct a thorough investigation into the complaint. This may involve gathering relevant information, speaking with the client, and consulting with the aesthetic practitioner involved.
5. **Communication**: Throughout the investigation process, we will maintain open communication with the client, keeping them informed of progress and any proposed resolution.
6. **Resolution Options**: Depending on the nature of the complaint, potential resolutions may include offering a refund, providing complimentary corrective treatments, or issuing an apology. We will strive to find a resolution that meets the client's needs and addresses their concerns effectively.
7. **Client Satisfaction**: After resolving the complaint, we will follow up with the client to ensure their satisfaction with the outcome. We value feedback and use it to continually improve our services.
8. **Record Keeping**: All complaints and their resolutions will be documented and stored securely for reference and review purposes. This helps us identify any recurring issues and implement preventative measures.
9. **Continuous Improvement**: We are committed to learning from complaints and using them as opportunities for growth and improvement. Feedback from clients helps us maintain high standards of care and service delivery.
10. **Confidentiality**: We respect the confidentiality of clients and their complaints. Information shared during the complaints process will be handled sensitively and in accordance with data protection laws.
11. **Policy Review**: This complaints policy will be reviewed regularly to ensure its effectiveness and relevance. Any updates or amendments will be communicated to staff members accordingly.
12. By implementing this complaints policy, we aim to uphold the highest standards of client care and ensure a positive experience for all individuals receiving aesthetic treatments at our facility.